Terms and conditions of use 

  Returns are allowed within 30 days of the package arrival. If you choose to return any items, please contact us before the 30 day period has ended at heliognosis@magma.ca or by phone at (416) 910-4336 in Canada for return instructions. Full refunds are provided for returned items that follow our terms and conditions but return shipping costs are the responsibility of the buyer. If the item is not functioning as expected, please contact our service staff for assistance. For shipments with delayed arrival, please contact us and we will open a ticket with the shipping company to expedite the process. For Canada Post, a minimum of 10 days is required for their investigation. DHL and Fedex respond in one or two business days. Business hours are 10 am to 5 pm EST Monday to Friday, holidays excluded. Full refunds are also provided for defective items within the 30 day period and items lost by the shipper. After the 30 day period, items will be repaired or replaced in accordance with the warranty.

  Heliognosis Products are warranted against defects of materials and workmanship, excluding abuse or misuse, for a period of one year from the date of purchase. Heliognosis, at its option, will either repair or replace it with a unit of equivalent quality.  Batteries are not covered by this warranty.

  In order to obtain service under this warranty, the customer must contact Heliognosis or an authorized dealer prior to the end of the warranty period. The customer is responsible for prepaid shipping to Heliognosis or its authorized dealer and must furnish proof of purchase that specifies the date of purchase. Return shipping is the responsibility of the purchaser.

  This warranty is given by Heliognosis in lieu of any other warranties, express or implied. Heliognosis disclaims any implied warranties of merchantability or fitness for a particular purpose. Heliognosis shall not be liable for loss of use of the meter or other incidental or consequential damages, expenses or economic loss, or for any claim or claims for such damage, expenses or economic loss.

  Content and images from the Heliognosis website are free to use but credit should be given for its source.